Terms of Service

Welcome to Cmok Pusa Book. By accessing or using this website, you agree to be bound by the following Terms of Service. Please read them carefully before ordering.

1. General information

This website is operated by Cmok Pusa Book. Throughout the site, the terms “we”, “us” and “our” refer to Cmok Pusa Book.

By visiting our website and/or purchasing something from us, you take part in our service and agree to be bound by these Terms of Service.

If you do not agree to all of the terms set out here, you should not access the website or use our services.

2. Products and services

We offer personalised and made-to-order products, which may include:

• Custom names
• Dates
• Personalised text
• Choice of colours
• Other personalisation details provided by the customer

Because the products are made specifically for each customer, minor variations may occur and are considered normal.

We reserve the right to change or discontinue products at any time without prior notice.

3. Order accuracy

Customers are responsible for making sure that all information entered when ordering is accurate and complete.

This includes:

• Spelling
• Names
• Dates
• Colours
• Personalisation details
• Delivery details

We are not responsible for errors entered by the customer.

Please check all personalisation details carefully before completing your order.

Photo books: pages are trimmed when the book is made, so a few millimetres of the picture can be lost at the outer edges and along the binding in the middle. Keep faces, text and other important parts away from the very edge of the page; parts of a picture lost this way are not a defect of the product.

4. Prices and payments

All prices shown on the website are stated in the applicable currency of the shop, unless stated otherwise.

Payments are processed securely through external payment service providers.

We reserve the right to:

• Change prices at any time
• Refuse or cancel orders
• Limit the quantities a customer can purchase

If an order is cancelled after payment has been made, the customer will receive an appropriate refund.

5. Delivery

Stated delivery times are estimates and may vary depending on:

• Production time
• Delays by the delivery service
• Holidays
• Customs processing for international shipments

We are not responsible for delays caused by delivery services or by circumstances beyond our control.

Customers are responsible for entering accurate delivery details.

6. Returns and refunds

Because of the personalised nature of our products, returns, exchanges and refunds are generally not accepted for:

• Personalised products
• Incorrect information provided by the customer
• A change of mind
• Personal preferences

A refund or replacement may be offered only if:

• The product arrives damaged
• The customer receives the wrong product
• The product contains an error made by us

For more information, please see our Refund & Return Policy.

7. Intellectual property

All content on this website, including but not limited to:

• Images
• Logos
• Product designs
• Text
• Graphics
• Branding

is the property of Cmok Pusa Book and may not be copied, reproduced or used without written permission.

8. Use of the website

You agree that you will not:

• Use the website for unlawful purposes
• Attempt to interfere with the security or functionality of the website
• Copy or misuse the content of the website
• Provide false or misleading information

We reserve the right to terminate access to the website if these terms are breached.

9. Limitation of liability

To the fullest extent permitted by law, Cmok Pusa Book will not be liable for:

• Indirect or consequential damage
• Loss of profit
• Delivery delays
• Errors entered by the customer
• Technical interruptions of the website

Our total liability in connection with any order will not exceed the amount paid for the product.

10. Privacy

Personal data submitted through the website is governed by our Privacy Policy.

11. Changes to the terms

We reserve the right to update or change these Terms of Service at any time.

Changes take effect immediately after they are published on this page.

It is the customer’s responsibility to review these terms from time to time.

12. Governing law

These Terms of Service are governed by and construed in accordance with the laws applicable in the country in which Cmok Pusa Book operates.

13. Contact information

If you have any questions about these Terms of Service, please contact us:

Cmok Pusa Book

Email: info@cmokpusabook.com